FAQs
Q: What is your return policy?
Items can be returned within 20 days, but must be in original, unopened packaging and hair-free.
Note: All sale or clearance items are final sale only and cannot be returned or exchanged (sorry!).
Please, send an email to shop@boppoppets.com within 20 days of receipt of your package. Include your order number, the name of the product(s) and the reason why it didn't work out for you. Returns/exchanges can only be processed within 20 days of your purchase.
Unfortunately, we are unable to refund your original shipping charges/processing fees. You will be responsible for all return shipping fees and we reserve the right to charge a restocking fee on returned items.
Q: Can I make changes to or cancel my order?
We can only process order cancellations within 24 hours of the order. Because, once we get your orders, we ship your packages out as fast as possible - So, as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped.
Please email us at shop@boppoppets.com as soon as possible with the subject line "CANCEL" and your full name and order number. We’ll let you know as soon as we can :)
Q: Can I exchange a product?
Items can be exchanged if unused, unworn, unwashed, with tags still attached, unopened original packaging and hair-free. Please, email us at shop@boppoppets.com with the topic 'Product Exchange' in the subject line.
Q - An item in my order was damaged in transit - help!
No worries, we'll be happy to help you! Please, send us an email at shop@boppoppets.com with your order number, full name and an image of the damaged item and we’ll figure it all out together.
Q - Where's my package? It's missing, lost or stolen?
If your order is missing, stolen or lost in the mail, please fill out a missing package request which you can find in your local post office. Please note that refunds cannot be given for missing packages as this is out of our control.
Reference:
Image by <a href="https://www.freepik.com/free-photo/top-view-hands-holding-little-puppy_5689351.htm#query=dog%20paw&position=45&from_view=search&track=ais&uuid=b9fdc3f1-d298-4ecd-833d-d966fe38d472">Freepik</a>
<a href="https://www.freepik.com/free-photo/close-up-light-colored-puppy-paw-dog-feet-legs-wood-close-up-image-paw-homeless-dog-skin-texture_1189679.htm#query=dog%20paw&position=5&from_view=search&track=ais&uuid=b9fdc3f1-d298-4ecd-833d-d966fe38d472">Image by Dragana_Gordic</a> on Freepik